catalog client script not working on service portal

[etabalon]

When submitting a request via portal, it seems portal is having a hard time executing the catalog client script.

It throws an error when it reaches this line of code

See attached. Has anyone here have seen this?

Here is the error.."TypeError: Cannot read property 'name' of undefined"

Also, if we validate a variable input if it's a number(Integer) type, when user types in characters, user isn't get prompted.

FYI. Everything works if submitting via the native UI.

Thanks,

Enrique

[Ankur Bawiskar]

Hi Enrique,

You are using g_form.getReference() without callback which may be causing this issue.

use g_form.getReference() with callback method.

http://wiki.servicenow.com/index.php?title=GlideForm_(g_form)#getReference

Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.

Thanks

Ankur

[etabalon]

Thanks Ankur. That seems to work...i don't get the error now...but my g_form.setValue after calling the reference is not populating my field.

function onChange(control, oldValue, newValue, isLoading) {

    if (isLoading || newValue == '') {

          return;

    }

    try{

          if (newValue == 'college'){

                var user1 = g_form.getReference('variables.requested_for', doUser);

//                   g_form.setValue('variables.vendor_name',user.name);

//                   g_form.setValue('variables.vendor_tel_no',user.phone);

//                   g_form.setValue('variables.vendor_tel_addr',getDepName(user.department));

//                   if (g_form.getValue('variables.vendor_tel_addr') == 'undefined'){

//                           g_form.clearValue('variables.vendor_tel_addr');

//                   }

          }else{

                g_form.clearValue('variables.vendor_name');

                g_form.clearValue('variables.vendor_tel_no');

                g_form.clearValue('variables.vendor_tel_addr');

          }

    }catch(e){

          alert('error: ' + e);

    }

}

function doUser(user1){

                g_form.setValue('variables.vendor_name',user1.name);

                g_form.setValue('variables.vendor_tel_no',user1.phone);

                g_form.setValue('variables.vendor_tel_addr',getDepName(user1.department));

                if (g_form.getValue('variables.vendor_tel_addr') == 'undefined'){

                        g_form.clearValue('variables.vendor_tel_addr');

                }

}

function getDepName(dep){

    var gr = new GlideRecord('cmn_department');

    gr.addQuery('sys_id',dep);

    gr.query();

    if(gr.next()){

          return gr.name;

    }

}

[Ankur Bawiskar]

Hi Enrique,

Can you check by adding alert statements for the value?

Regards

Ankur

[etabalon]

Thanks for your input. I really appreciate it. Alert works on desktop UI but not portal...it's weird.