Update Sets & Import Sets

somshubrade · ‎01-06-2017

Hi All,

I'm pretty new to ServiceNOW platform. Can someone explain me on the below topics:-

1.Import Sets

2.Update Sets

& also if possible mention the steps to Import/Export Data.

Chuck Tomasi · ‎01-06-2017

Import sets are used to import data from third party sources (integrations) including spreadsheets, web services, etc. They allow the data to go through staging and transformation phase before ending up in the target table. This is DATA we're talking about.

Import Sets - ServiceNow Wiki

Update sets allow you to migrate configuration and customization changes to forms, security, business logic, etc. between instances (not data.)

http://wiki.servicenow.com/index.php?title=Getting_Started_with_Update_Sets

l4urence · ‎04-09-2017

The instructions for creating an update set (you could also view this as a back up of your application if you are learning on a single environment). I have reported an issue with this since the instructions don't appear to be correct (using Helsinki).

https://developer.servicenow.com/app.do#!/document/content/app_store_doc_getting_started_fuji_topic_...

under

Publish update sets regularly — a PDI best practice

replace

2. Click Edit in the row containing your application.

with

2. Click on the icon in the row containing your application.

The rest of the instructions work well after that

haseena ayesha · ‎04-09-2017

Hi

Som De

Import Sets

Import Sets is a powerful tool used to import data from various data sources, and then map that data into ServiceNow tables. The Import Sets table acts as a staging area for records imported from a data source.

Note: Data should not be imported in extremely large chunks. Creating an extremely large import set can cause delays and system outages.

A transform map determines the relationships between fields displaying in an Import Set table and fields in an existing ServiceNow table, such as the Incidents or Users table.

Importing sets will skip records when the data in the instance matches the data being imported.

Note: Import Sets run as user System. Therefore, Import Sets cannot add data to encrypted fields.

Import Sets - ServiceNow Wik

Update sets

An update set is a group of customizations that can be moved from one instance to another. This feature allows administrators to group a series of changes into a named set and then move them as a unit to other systems. In most cases, update sets allow customizations to be developed in a development instance, moved to a test instance, and then applied to a production instance.

Each update set is stored in the Update Set [sys_update_set] table, and the customizations that are associated with the update set, which are entries in the Customer Update [sys_update_xml] table, appear as a related list on the update set record.

Getting Started with Update Sets - ServiceNow Wiki

http://wiki.servicenow.com/index.php?title=Using_Update_Sets#gsc.tab=0

Thanks & Regards

Haseena

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