Is it possible to get a dedicated demo instance?

[marc51]

Hello everyone,

I'm working with Axis2 in Java on a demo for a customer of ServiceNow.   Unfortunately, each time a custom field is added to a demo instance I have to regenerate all of my client stubs.   Is there a process I can follow which will allow me dedicated access to a demo instance for a short while?

Best,

Marc

[Jace Benson]

The closest I know of a dedicated instance is;

• You work for ServiceNow
• You have an extra instance you can repurpose temporarily
• You work on the demo instances (there's more out there) [demo001a...demo023c]
• You buy some reseller's thing but I believe that's just a MSP product so I'd guess you wouldn't have the same access configure everything.   Here's Navigis's http://navigis.com/managedinstanceq2.html

I know the demos are supposed to zbooted daily but sometimes that doesn't seem to help.   Don't forget you can report an issue with a demo instance via email here mailto:demofeedback@servicenow.com?subject=Reporting an Issue or Abuse - Public Sandbox

Just don't change the admin passwords, people use them to test stuff out.

[Chris_Hann]

Hi Marc,

I'm not sure about obtaining a dedicated instance. However, I can offer a tip which will save you some heart-ache.

As you have seen, whenever a new field is added to a table, it is automatically added to the WSDL and SOAP response. This causes clients using Axis2 / .NET to throw an exception, as the response includes elements not defined in the WSDL they were originally generated from.

Views can be used to constrain the fields included in the SOAP request and response to those included on that views form. This safeguards the integration against new fields being added to the table (whether they be manually added by the customer, or added during an upgrade to a newer ServiceNow release).

Additional fields can be included in the response by adding the field to the form.

You can create a new view by going to:

https://YOURINSTANCE.service-now.com/incident.do?sys_id=-1&sysparm_view=integration_view

The URL for the WSDL would then be:

https://YOURINSTANCE.service-now.com/incident.do?WSDL&sysparm_view=integration_view

YOURINSTANCE, incident and integration_view should be changed to your preferred instance name, table and view name respectively.

Of course, there's nothing to stop someone from going into the demo instance and changing your form...but this is more unlikely than folks adding custom fields to the default forms.

[philippe_norman]

Hi Marc,

As you already know, demo instances available at http://info.servicenow.com/demonow/ are temporary in nature and get reset every night. If you need a dedicated instance for a proof of concept, you should contact your local ServiceNow sales team and see with them about getting access to what we call a POV instance. This type of instance is dedicated and can be normally be made available for 30 days.

Regards,

Phil

[mauricebarretto]

Create an account to https://developer.servicenow.com/app.do#!/dashboard

There you will find training modules and your personal development instance. You just need to revisit it once a day (avoids reset) to maintain activities that you have done.