ServiceNow and SCOM 2016 Integration

praveen_v · ‎08-21-2017

Hi Team,

We are integrating ServiceNow with SCOM 2016. We have installed MID Server as per the below link:

We have configuring the connector for SCOM 2016 as per the below link:

After providing the details, we are clicking on the Test Connector to the connectivity as per the link.

We are getting the below error:

Request your help on this.

Thanks in advance.

Thanks & Regards,

Praveen.

tony_barratt · ‎08-23-2017

Hi Praveen,

So on the instance that relates to the MID-Server, when you go to MID Server > Servers, the MID Server is up?

tony_barratt · ‎08-23-2017

And as per helsinki docs - you are on Helsinki - yes?

and all pre-reqs are done:

..

Before starting this procedure, verify:

If Bi-directional is selected, ensure that:

PowerShell version 3.0 is installed on Windows.
As Windows authentication is used by the connector to access the SCOM API, the MID Server service should be running with a user having read-and-write access to the SCOM API. Do this by ensuring that the correct credentials are used:
1. In the local services, right-click the MID Server service and select Properties.
2. In the Log On tab, ensure that This account is selected with the details of the user in the Windows domain having access to the SCOM API.

Role required: evt_mgmt_admin

Have you selected Bi-directional?

tony_barratt · ‎08-23-2017

Have you checked that the Host IP of the SCOM server is inside the MID - Server IP range?

you should refer to:

MID Server > IP Ranges

tony_barratt · ‎08-23-2017

You should probably restart the MID - Server after adding the jar files and dlls

I am sure Community members would be interested in how you are getting on BTW ..

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