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‎03-14-2017 08:18 AM
At the header of my Service Portal, I see:
I need this number to also count in records from a custom table. Which widget script do I need to edit to add my custom table?
So the "Requests" count should not say 1, but 6
Solved! Go to Solution.
‎03-14-2017 08:26 AM
In the nav search, type sp_rectangle_menu_item.list, then search for Label = "Requests"
You'll see the commented text about record watchers. Add a new line with your table and filter to include in the count:
// use record watchers to tell header when to update dropdown counts
t.record_watchers = [];
t.record_watchers.push({'table':'service_task','filter':'active=true^opened_by=' + u});
t.record_watchers.push({'table':'incident','filter':'active=true^caller_id=' + u});
t.record_watchers.push({'table':'sc_request','filter':'active=true^requested_for=' + u});
‎03-14-2017 08:26 AM
In the nav search, type sp_rectangle_menu_item.list, then search for Label = "Requests"
You'll see the commented text about record watchers. Add a new line with your table and filter to include in the count:
// use record watchers to tell header when to update dropdown counts
t.record_watchers = [];
t.record_watchers.push({'table':'service_task','filter':'active=true^opened_by=' + u});
t.record_watchers.push({'table':'incident','filter':'active=true^caller_id=' + u});
t.record_watchers.push({'table':'sc_request','filter':'active=true^requested_for=' + u});
‎03-14-2017 08:53 AM
You, my dear dear friend, are genius!
‎11-14-2019 02:32 PM
‎11-22-2019 12:41 PM
Make sure you're looking at the one of Type = Scripted List (there are 2 "Requests" records, one might even be called "My Requests").