Hi Bird,
In that case you have to use g_navigation api which is a client side api in your ui action and you would require a client callable script include to create the incident.
UI action code:-
Make sure to check client checkbox in ui action and specify the function name in the onClick section
function createIncident() {
var recordDetails = {
opened_for: g_form.getValue('opened_for'),
short_description: g_form.getValue('short_description'),
description: g_form.getValue('description')
};
var ga = new GlideAjax('IncidentUtil');
ga.addParam('sysparm_name', 'createIncident');
ga.addParam('sysparm_recordDetails', JSON.stringify(recordDetails));
ga.getXMLAnswer(openIncRecord);
function openIncRecord(answer) {
if (answer) {
g_navigation.open(answer, '_blank');
}
else {
g_form.addErrorMessage("There was an issue");
}
}
}
Script include:-
Make sure to check the client callable check box
var IncidentUtil = Class.create();
IncidentUtil.prototype = Object.extendsObject(global.AbstractAjaxProcessor, {
createIncident: function() {
try {
var recDetails = JSON.parse(this.getParameter('sysparm_recordDetails'));
var incGr = new GlideRecord('incident');
incGr.newRecord();
incGr.setValue('caller_id', recDetails.caller_id);
incGr.setValue('short_description', recDetails.short_description);
incGr.setValue('description', recDetails.description);
var incSysID = incGr.insert();
return "/incident.do?sys_id=" + incSysID;
}
catch(ex) {
gs.error("Incident creation error : " + ex);
return null;
}
},
type: 'IncidentUtil'
});
Thanks
Sourav
Hello,
With your script, it could create incident but it still loads from the same page. What I need is once click on "create incident" button, it will open a new tab on browser and create incident.
Ah i see, in that case, you can set the UI action as client and call your client function, note that incident will not be created, as it will be a -1 sys_id record, also you need to set the values of short_Description using client script.
