Solved: Service Portal Search Source ORDER during typeahea... - ServiceNow Community

Service Portal Search Source ORDER during typeahead search

reginabautista
Kilo Sage

Hi guys,

I have created 4 Search Sources for my Service Portal. I have set their ORDER so that the Service Catalog results will be the one to display first. This is working on the Search result page, however I would like to be able to display same order at typeahead in Search box. Has anyone came across such requirement before?

find_real_file.png

find_real_file.png

1 ACCEPTED SOLUTION

Gurpreet07
Mega Sage

This is due to below line of code in 'Typeahead Search' Widget. You need to clone the existing widget and comment out the instruction/order by another field.


find_real_file.png


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22 REPLIES 22

divya mishra
Giga Guru

Hey Regina,



For typehead you can do the configuration here : its located in the same plasce as Service Portal > Portals and select the portal you want to create a search source for-the Search Sources related list then go to typehead and configure it




Portal.JPG



post me your feedback


Please Hit ✅Correct, ��Helpful, or ��Like depending on the impact of the response


Have a lovely day ahead




Regards,


Divya Mishra


Thanks Divya, I have already set up the Search Sources. I just wanted the ORDER to be implemented within the typeahead search.


Great !




post me your feedback


Please Hit ✅Correct, ��Helpful, or ��Like depending on the impact of the response


Have a lovely day ahead




Regards,


Divya Mishra


Gurpreet07
Mega Sage

This is due to below line of code in 'Typeahead Search' Widget. You need to clone the existing widget and comment out the instruction/order by another field.


find_real_file.png