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‎02-28-2017 03:43 AM
Does anyone know how to change/config the Ticket Conversation on the Service Portal - SP ????
For a customer, we would like to be able to ad more lines in the message field - If you press enter, it sends the message immediately - it should not send the message before you press the Send Button.
Preferably, the field should have HTML functions so you could fill in pictures etc., but this is complicated since it "lands" in the External Note field in the activity stream in the back end, and the activity stream on the back end is also difficult (impossible) to change.
Solved! Go to Solution.
‎06-08-2017 01:12 AM
Actually I just figured out the block myself.
I edited as follows following part of the Client Controller:
$scope.keyPress = function(event) {
if (!event.keyCode && !event.shiftKey) {
event.preventDefault();
if ($scope.data.journalEntry)
$scope.postEntry($scope.data.journalEntry);
Now an Enter acts as a Shift Enter.
‎03-02-2017 01:10 AM
If you press SHIFT ENTER the field can contain more lines, but it still sends the note when you press enter
‎06-08-2017 12:00 AM
‎06-08-2017 12:38 AM
hi Gwen, not yet, but getting closer, I will answer this when we have a solution
‎06-08-2017 01:12 AM
Actually I just figured out the block myself.
I edited as follows following part of the Client Controller:
$scope.keyPress = function(event) {
if (!event.keyCode && !event.shiftKey) {
event.preventDefault();
if ($scope.data.journalEntry)
$scope.postEntry($scope.data.journalEntry);
Now an Enter acts as a Shift Enter.