Who knows SN Chat Widget on Service Portal

[MCH]

Does anyone know SN Chat widget?
Can we find some overview on it? any knowledge, video, documentation?

We saw it in the widges table in our instance, and we would like to understande what are hic capabilities. We didn't fine it in Service Now docs, in the widgets liberary, here:

https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/build/service-portal/concept/widget-showcase.html

We would like to know if it can work with the 'Connect Support' module of Service now.

Thanks for any information.

[Sunil B N]

Hi MCH,
I am not quite what chat widget you are referring to. Most likely its Connect chat.
Use Connect Support in portal to allow users to ask questions or submit requests to support agents. You configure the instance options to control the appearance of your widget and how it functions.

The Connect Support and Service Portal integration creates a Connect Support widget that you can add to a page in the Service Portal.Read more about it here.

But in case you are talking about virtual agent, read more here

Cheers,
Sunil B N
P.S: Please mark this an answer/helpful if it was useful for you.