Catalog Client script not working on the service portal(SP)

[namburu]

I write the catalog client script for get the category   and sub category list from the custom table. script is working perfectly on the instance but not  

on the service portal. In the catalog client script, i tried with   the UI Type is mobile , desktop,both   but script is not working. please see the below is the on change

catalog client script what i wrote. Please help me about this problem .

function onChange(control, oldValue, newValue, isLoading) {

if(newValue == oldValue){

return;

}

//remove all items from subcat drop down to start

// Used the g_form.clearOptions() function instead of g_form.removeOption() function

g_form.clearOptions('bofi_what_role');

if(newValue=='none') {

  //g_form.setValue(bofi_what_role, '--None--');

g_form.clearOptions('bofi_what_role');

//build a new list of dependent options

}

var gp = new GlideRecord('sys_choice');

gp.addQuery('dependent_value', newValue);

gp.addQuery('element', 'u_application_role');

gp.query();

while(gp.next()){

  g_form.addOption('bofi_what_role', gp.value, gp.label);

}

}

[sachin_namjoshi]

Hi Vamsi,

You need to use callback in your GlideRecord query.

Please refer below post for resolution.

Catalog Client Script on Service Portal is not working

Regards,

Sachin

[andrewpilachows]

Do you have a variable called bofi_what_role on your form?   On sys_choice.list, do you get any results if you apply the filter element = u_application_role and dependent_value = (whatever value bofi_what_role) is?