Hi allI need to include the sender's email signature when a developer or support engineer replies to a ticket using the email option available under the "more" menu (represented by three dots) in the ticket's banner, as shown below. Currently, replie...
Hello,I am trying to get record details based on my custom table form in workspace. I have 4 fields on my form, last name, first name, gender and dob. If a user enters value, there is a ui action checks the user info from my custom table based on the...
Hi Community, I’m working on a requirement to attach multiple PDFs (7-8 email signoff PDFs generated daily) and one consolidated CSV to a single email for employees in India. The PDFs are attached physically (not as links). Instance properties allow ...
Is there way I can add a text on top of a existing calendar widget apart from it title? I need to add some description as shown in below report in red and also highlight few words in it.
I'm trying to use a scripted filter on my report. I want to read only the import set rows belonging to the most recent import set for a given table. So I will pass in the Import Set Row table name as a param and return the sys_id of the most recent i...
Team, Is it possible to use a concatenation of multiple fields in the "Display field" for a Cascading (interactive) filter ? I.e. Rather than choose to display either "number" or "short description", somehow have the ability to display; "[number] - [...
Dear Expert Until now, we have been getting requests from our team of infrastructure administrators to modify filter conditions.However, we feel that this is a hassle for both parties.We now want to have the business administrators of the group that ...
Hi,we have a record producer "com incident", mapped to incident table. We need to leverage the assignment rules table to validate the CI and record producer name.ex: If the CI is "dell laptop" and record producer is "com incident", then the incident ...
I have a custom widget which is pulling driving directions from a API and parsing it as a string to a variable. I can see that the directions are parsed correctly via console or system logs, however I now want to pass them to a text multi-line varia...
I created custom app off the Task table. For short description, I want to set the field to the value of 'Service', 'Category', and 'Subcategory'. I have created client script to capture that, but it is getting the sys_id of the reference field. Here ...
Team, Is it possible to create an cascading interactive filter that allows the selection of a "parent" record?i.e.I have a report that lists child cases based on "parent field = specific case number"I would like an interactive filter to display a lis...
Hi,I was wondering is there a role that can give read only access to all the tables in ServiceNow. I was thinking snc_read_only but the documentation says it gives read only access to tables the user already had access to and not every table, so is t...
From an interaction record in Service Operations Workspace, if I click on the Create Incident UI Action, I want to make the Assignment Group (for the Incident) field mandatory to be populated. What is the best way and is it advisable as its not a OOT...
I'm currently running a sysparm_query API call using IR_AND_OR_QUERY along with a space-separated list of keywords. It works well as long as it's individual keywords, but sometimes I need to include a phrase instead of a single word.For example, if ...
Requirement : I have got a parent record with multiple child tasks. These tasks have got different descriptions and different assigned to users. When an additional comment is added in to one of the task say A, I have to copy the comments from that ta...
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