Can I create a guided tour for Service Portal?

[abhithen]

Can I create a guided tour for Service Portal?

Have any of you guys tried creating one?

--AB--

[Hussain Kachwal]

Hello AB,

Up to my knowledge, guided tour is not available for Service Portal yet.

You may have to try with the below tool:

https://store.servicenow.com/sn_appstore_store.do#!/store/application/64befa720ff96a00c783cd8ce1050ef3

Kindly mark as Answered or Helpful, if applicable.

-Hussain K

[kiara1]

Hi Abhi

I found this on ServiceNow Share: https://share.servicenow.com/app.do#/detailV2/2c26d057db86c300c4f256594b9619ba/overview

Thanks

Kunprriya

[Shane S_1]

This feature has been added in London.

[Paul Curwen]

There are ways of doing it pre London

https://developer.servicenow.com/app.do#!/share/contents/6777197_service_portal_walkthrough_page_tou...

but if you can, I would wait for London as it's all in there for you:

https://docs.servicenow.com/bundle/london-platform-user-interface/page/build/help-guided-tours/task/...

There are still some limitations though. The serviceportal.io mini review states:

Guided Tours

Create a guided tour for a Service Portal page to guide users through the content step by step.

What’s awesome:

• Supports auto launch
• Supports (limited) HTML
• Easy to use designer interface

What could be improved:

• No support for page overlays (darkens the page behind the dialog)
• Dialogs don’t stay fixed when the user scrolls the page