Trigger the sub-flow when the Additional Comments is updated in SCTASK

manikanta1258 · ‎01-26-2022

Whenever the additional comments was updated in SCTASK we need to trigger the flow which was created in Flow designer. When I select the Additional Comments Changes it is not getting triggered. I created a business rule to achieve this which is not working. Work-notes is also a Journal fields but it is working for that.Screenshot attached.

Ankur Bawiskar · ‎02-08-2022

Hi,

Additional comments should be available

try to search that field on RITM form; check if somebody changed the label or what

if not then handle the logic using BR itself

Are you having flow on sc_task table?

Regards
Ankur

View solution in original post

Voona Rohila · ‎01-27-2022

Hi manikanta

is your flow triggering for worknotes but not for additional comments?

did you kept proper trigger conditions in your flow designer for Additional comments.

Make sure your flow is activated before testing.

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP

manikanta1258 · ‎01-27-2022

I've updated all triggers correctly. Activated too. Its working for Worknotes but not for comments.

Voona Rohila · ‎01-27-2022

Can you share your flow designer trigger details again, activate your flow and test again.

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP

manikanta1258 · ‎01-28-2022

You can see the condition in the screenshot.

Trigger - Updated

Table - SC_task

conditions:

State changes

Additional comments changes

Activated too