Add filter to service portal

[anindya_11]

Hi,

We have a requirement "As a ESS User on Service Portal, I should be able to filter the the incidents & service Requests that i have raised by Date and State of the ticket. " The filter option is available on self service view but not on service portal. Can anyone help.

[ian_cox]

Hi, we have done this on our service portal.   Let me get you some help.

[jayr]

Hi Ian,

Could you share what you did please? I have a similar requirement whereby the customer wants to be able to filter a list on the Service Portal in a similar way to how its done in the tool (Using condition builder).

Many thanks!

[meetsuresh]

Hi Aninyda,

Service Portal provides 'Data Table' widget out-of-box to support list functionality.   You can instantiate this as part of your widget and add filters to it

For example in your widget you could something like this.   Filter can be static and can be constructed dynamically from input params.

Server Script:

var widgetParams = {

  table: data.table,

  table_label: input.table_label,

  table_plural: input.table_plural,

  column_labels: input.column_labels,

  .....

  filter: data.filter,

  list: input.list,

  original_list: input.list,

  window_size: gs.getUser().getPreference('rowcount') || 10,

  show_breadcrumbs: input.show_breadcrumbs === false ? false : true,

          hide_header: false,

          show_keywords: input.show_keywords === false ? false : true,

              show_new: false,

          show_title: false

  };

  data.dataTableWidget = $sp.getWidget('widget-data-table', widgetParams);

Html Template:

      <div ng-if="data.dataTableWidget">

      <sp-widget widget="data.dataTableWidget"></sp-widget>

      </div>

[calliste_duru]

Hi suresh.yekollu,

"Filter can be static and can be constructed dynamically from input params."

-> I manage to show the filter but I am struggling to make it static.

How would you proceed to make static?

Regards,

Calliste