duplicate entries in activity

[sridhar721]

In my change request form whenever I update short description or changed assigned to I am seeing duplicate enteries in activity log. I checked the business rules and work flows. Do anyone having the same issue?

[Pradeep Sharma]

Hi Sridhar,

Can you confirm if the field "run before business rules" is checked in the workflow properties. If yes, Please uncheck the field and try once.

[Yvonntje]

Hello Sridhar,

Under certain circumstances this happened to customers after upgrading to Dublin.

In the Workflow there is a tick box called "Run after Business Rules run" and this caused in some cases duplicate entries in the activity log.

I would like to advise to open a ticket with Technical Support so they can have a look at the workflow.

Hope that helps!

Yvonne

[Anurag Tripathi]

Another reason for this can be using current.update() in before business rules....that causes the transaction to run multiple times.