Service portal Header menu Help!!

[venkatkk]

I want to show "My Request" menu in service portal where it is 0 or more tickets.

Any help how can we achieve this.

I want to show My tickets when it is "0" also.

Pls Help!!!!

[Mihir Mohanta]

Please go through the below link.It will work for you as well https://community.servicenow.com/message/1251847#1251847

[Gaurav Bajaj · Accepted solution]

HI Venkat,

This can be achieved by following steps

1) Clone "Header Menu" widget and then make below changes in the client script of it. ( to make sure menu item is part of visible items)

2) Use it in your portal instead of your OOB header widget.

3) Go to the sp_ng_template table and search for menu template.

4) please make below highlighted changes in it.( Dont forget to change the widget to custom header widget.

This render below portal header.

[vinothkumar]

Hi Venkat,

I have found the similar thread. Please check it.

Service Portal - Always show Requests

[ayodyasekhar]

Change the filter

t.record_watchers.push({'table':'service_task','filter':'^opened_by=' + u});
//t.record_watchers.push({'table':'incident','filter':'active=true^caller_id=' + u});
t.record_watchers.push({'table':'incident','filter':'caller_id=' + u});
t.record_watchers.push({'table':'sc_request','filter':'requested_for=' + u});

In query comment below statements:

//st.addActiveQuery();

//z.addActiveQuery();

//z.addActiveQuery();