ITSM OOTB Process Guide

Kark Murry · ‎01-23-2019

Hi All!

Does anyone have process guides explain what OOTB can do? The ITSM Process Guide includes the recommendations from ServiceNow Professional Services, but I'm looking for material focus on OOTB processes and functionality for fit and gap analysis. Thanks!

Regards

KM

Tommy SN Sahlin · ‎01-23-2019

Yes, there is a KB article KB0011840 named Deliver ITSM-London Release which is a hub with links to numerous materials. You'd most probably find the section ITSM Process Guides (bottom right of the article) to be the most useful, but there's a lot of other really good stuff there as well. Here's the link to the hub article:

https://partnerportal.service-now.com/kb_view.do?sysparm_article=KB0011840

Below is a screenshot of the article. Hope that helps, good luck!

View solution in original post

Tommy SN Sahlin · ‎01-23-2019

Hi KM,

there is quite a bit of good material in the Partner Portal, so for starters, do you have access to the portal?

cheers /Tommy

Kark Murry · ‎01-23-2019

Hi Tommy

Thank you for the information! Could you tell me the links to the materials? I don't have access to the portal, but I will ask ServiceNow partners if you could tell me the articles.

Regards

KM

Tommy SN Sahlin · ‎01-23-2019

Yes, there is a KB article KB0011840 named Deliver ITSM-London Release which is a hub with links to numerous materials. You'd most probably find the section ITSM Process Guides (bottom right of the article) to be the most useful, but there's a lot of other really good stuff there as well. Here's the link to the hub article:

https://partnerportal.service-now.com/kb_view.do?sysparm_article=KB0011840

Below is a screenshot of the article. Hope that helps, good luck!

Anna Palys · ‎10-28-2022

Hi Tommy,

Do you happen to know where Service Level Management Process Guide can be found?

BR

Ania