How to use email templates in Major Incident communication?

[Leander Burger]

Hi All,

I'm trying to configure Major Incident Management on my PDI (London). I have activated the Major Incident plugin including the demo data.

On the communications tab in the Major Incident Workbench I would like to use email templates as shown in the demo video but I can't find out how to enable/configure this. I could'nt find anyhting about this in de documentations and nothing on the community so far. I've added a screenshot of how it looks now on my PDI.

Hope someone is able to help me out. Thanks!

[Alberto Consonn · Accepted solution]

Hi,

just to be sure, did you already follow the procedure described below?

Major Incident Workbench Communication Tab

Here they're mentioning that you should modify the OOB template, have a look at this topic discussion as well, it might help you.

Please, remember to mark Correct or Helpful if you find my response useful.

Cheers
Alberto

[Leander Burger]

Hi Alberto,

I didn't follow the lab at all yet because I didn't know of it's existence. I've only used the information in the docs this far. Im going to'follow the lab now and report back.

Thanks,

Leander

[Alberto Consonn]

Sure, have a look of it and let me know, it should be possible to do it.

Cheers

Alberto

[Leander Burger]

Hi Alberto,

So i've completed the lab and found the answer I was looking for. Thanks a lot! 

The solution more specifically was: Create a communication plan -> create task definitions-> after creating a definition add the email as a channel to the the definition and select the appropriate email template.

A step by step is found in the link you've added to the post. 

Thanks again!