LDAP integration error at LDAP OU definitions testing [LDAP: error code 1 - 000020D6: SvcErr: DSID-0310081B, problem 5012 (DIR_ERROR), data 0 ]

[vemulavamsi]

Hi Everyone,

I have integrated servicenow with LDAP successfully. But after test successful, I went to LDAP OU Definitions and click the test connection, at that time for both users and groups I am getting this error: [LDAP: error code 1 - 000020D6: SvcErr: DSID-0310081B, problem 5012 (DIR_ERROR), data 0 ]

Can any one help me in this regard, why I am getting this error and how to resolve this error.

Thanks & Regards,

Vamshi Krishna

[Simon46 · Accepted solution]

Hello Vamshi,

The error is related to the base DN which is not complete. Can you please verify that your "Starting search directory" is complete.

ie. If your domain was "example.com", then your base DN (Starting search directory) should be "dc=example,dc=com".

Error Performing LDAP Search Filter Due to Incomplete Base DN - Atlassian Documentation

Kind regards,

Simon Liang

[vemulavamsi]

Hi Simon,

Thanks a lot, My issue got resolved with your help.

Thanks & Regards,

Vamshi Krishna

[vab_13]

incomplete DNs might cause this. I recommend a review.

[vemulavamsi]

Hi Vab Singhal,

Thanks a lot, My issue got resolved with your help.

Thanks & Regards,

Vamshi Krishna