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09-12-2014 10:52 AM
I am evaluating what it takes to enable SSO on our instances with our corporate identity provider. We have a bunch of external integrations via SOAP for things like alert forwarding into ServiceNow and service desk integrations.
Our SOAP web service accounts are currently local (username and password managed directly in ServiceNow). I prefer not to move these to the corporate AD.
Its not clear to me from reading the wiki and the community whether basic authentication in HTTP/SOAP will still work when SSO is enabled such that we can maintain our local web service accounts (username and password is locally administered on the instance).
In looking through the community, a response by John Anderson in 2012 says that basic auth will still work. However, there are unanswered posts from 2013 and 14 where the user says that their web services are broken after SSO was enabled.
I'm also wondering if these web service accounts need to be reconfigured as non-interactive user accounts ...
Does anyone have the definitive answer????
Solved! Go to Solution.
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12-09-2014 08:28 PM
I finally had time to go back and work on SSO and have proven to myself that basic authentication in HTTP/SOAP will still work when SSO is enabled and that we can maintain our local web service accounts. This matches the post by John Andersen:
Web services use Basic Authentication -- not SSO
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12-09-2014 08:28 PM
I finally had time to go back and work on SSO and have proven to myself that basic authentication in HTTP/SOAP will still work when SSO is enabled and that we can maintain our local web service accounts. This matches the post by John Andersen:
Web services use Basic Authentication -- not SSO
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12-20-2020 05:39 AM
Check out this video, it will clear all your doubts and help you to understand Web Service Integration (REST Bi-Directional) queries in details.
Link: https://www.youtube.com/watch?v=RcUxIT4pooY&t=32s&ab_channel=ServiceNowHelpdesk
It help you to understand below points.
- Understand Web Service. Like when and how we will use it.
- Understand in details about Inbound and Outbound web service.
- Understand in details about Inbound Import set and Scripted Rest APIs.
- Outbound Rest Message.
- Set up Inbound and Outbound in ServiceNow Instance to see live data exchange. We will use Salesforce tool to consume the data.
- Troubleshooting
- Best way to Learn Web Services integration like (REST, SOAP)
- Integration: Rest API
- Scripted Web Services to Create/Update INC/CHG/REQ
- Automate a rest or soap integration
Please mark reply as Helpful/Correct, if applicable. Thanks!!
