We are using our own system to send emails. When a user replies back it go though our system and then gets forwarded to the ServiceNow email to be processed. As it goes thought our system an external message gets added to the beginning of the email. ...
Hi,There was a custom field created in our CMDB application table to show an application's install target (e.g. install in Windows or Android etc). This custom 'install target' field only allows the selection of one install target. The problem this h...
Good day, Infowe are currently running Washingtondc we have a request to make one of the categories items BOLD on the Service Portal Page. can someone help with getting this done.. i have looked and tried several items but none seem to work The Highl...
I will be creating a new Service Portal with over 100 catalog items. Upon form submission, I need to redirect the user to an external URL, and passing the REQ opened in the querystring. Is there a way to configure this globally for a specific porta...
Hi all. Scratching my head why some of the changes I made as part of an update set disappeared from DEV after I closed out the set and moved it to TEST. The changes I made DO appear in TEST, but when going back to DEV, those changes are as if they ne...
I have an inbound action working well for new emails but the FWD is not working. I need a way to extract/parse the string in the line after a specific line: App Name. Here is the code I have that is working for NEW inbound actions but not FWD: creat...
I have a requirement to create an email notification that sends the Requested For person an email notification when an SCTASK is created on their behalf.
I have a variable set that I've added to my catalog item, but I only want it to be shown if a particular catalog item variable is set to no.The variable set is called:vs_address_detailsIt's sys_id is:df104b8ec1a25250daa3b371506bdab9 The variable (tha...
As soon as I accept the interaction created from Service portal on the Service Operation Workspace, the chat disappears.
Xanadu Patch 7What related records are deleted when a change request is deleted? What controls this? It seems that when a change request is deleted on our instance, change tasks are not deleted but are orphaned. This doesn't seem to be the case OOB;...
Hi,I need to write metric for a custom table which is also stand alone.But somehow it doesnt seem to work.Regards,lakshmi
Hi All I need to send an excel file to an external API with post method. I'm using this code to send it I have a successful result , the excel file is attached in the client environment (it is not servicenow)When I try to download the attachemtent ,...
If I mistakenly deactivate the read-only flow, how can I activate it? The buttons for activate are disabled and I cannot change the property of the flow from read-only to none (disabled also). For example, from the PDI -> Flow Designer, if I deacti...
Hi all, I Need help with a Business Rule script. I am pulling data from fields on the idea table to fields on the demand table. The issue is that I am pulling from a HTML field and inserting into a string field so I am getting <p> tags. I have tri...
Hi All, My SNOW PDI [Yokohama] version is not showing Service Operations Workplace screen, which was working earlier.Currently, it is showing App Engine Studio. Could you please suggest, how can I access all the Application/Modules? Regards,NJ
