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Resolved! How to get value in field to show on RITM and TASK

Hoping for some help.  The requirement is when the IT Site Code is selected it pulls the City field in the read only field.  This is populating in the for on SP but not within the RITM or TASK as shown below. Is there a way to get this to show the va...

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Roshni1 by Tera Contributor
  • 122 Views
  • 6 replies
  • 2 helpfuls

(How to) Enable TLS 1.3 as the default protocol in a instance?

Dear people: A financial customer is asking to enable TLS 1.3 as the default protocol to have an integration with other parties, internal and external. I've been checking the documentation and community forum but I didn't find a possible solution. Is...

pparra by Tera Contributor
  • 1163 Views
  • 1 replies
  • 3 helpfuls

CSA Question

How many working SLAs can be attached to an Incident?a)More than 3b)1c)Infinited)Less than 10

pwpriyadars by Mega Contributor
  • 115 Views
  • 1 replies
  • 0 helpfuls

Business rule - Encoded Query

Hi All, I have created a system properties "a_b_c" where i have stored three sys ids of a catalog in form of a,b,c.now this i have to use in business rule. when my catalog is any of this (a or b or c). then do xyz.i have to put this sys property a_b_...

PawanKumarR by Tera Contributor
  • 558 Views
  • 14 replies
  • 0 helpfuls

Resolved! Unable to find Generate Random NeedIt Records Script

Hi,As I was going through the Performance Analytics course in the developer site, I came across a particular task where I have to execute the "Generate Random NeedIt Records" scheduled script action. Unfortunately, I'm neither able to find this in my...

Data Source using REST Integration Hub

HiI am trying to import data from an external API (Rest), I have created the Data Source Request action. I have tested the Request Action within the flow designer and it is working well and I can see the Data I need on the the response_body of the AP...

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Change Risk Assessment is not setting impact

Hello, I am trying to set Change Request Impact field from Risk Conditions but is not working.   I simply want if Risk is High, Impact is High and so on to low.  Any assistance is appreciated. 

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purdue by Kilo Sage
  • 153 Views
  • 7 replies
  • 0 helpfuls

Project Workspace system property status_report_doc_read_only

Xanadu Patch 7  Project Workspace v6.1.0 It appears that system property status_report_doc_read_only was added by an update to Project Workspace. The default value is true. The implication is that status reports for a project in Project Workspace sho...

mah1 by Kilo Sage
  • 58 Views
  • 1 replies
  • 0 helpfuls

How to turn OFF LDAP Import?

Hello.  Every day at 5:30 AM or so, our User records are "refreshed" from LDAP, as can be seen here: However, we don't understand how this is happening, because under the Application "LDAP", under module "Scheduled Loads" (or "Scheduled Data Imports"...

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G24 by Kilo Sage
  • 262 Views
  • 8 replies
  • 0 helpfuls

Risk and Impact calculation in change request

Hi All,  I have requirement of  Calculating Risk based on 2 set of questionnaire example 5 questionnaire related to risk and risk should get calculated and another set of questions based on which impact should get calculated and based on these result...

Reporting on Alert Insights or Changes related to Alerts

When viewing an alert from the em_alert table, there are several tabs at the bottom of the Alert records. From what I can tell per ServiceNow documentation, these tabs are "Alert Insights": https://www.servicenow.com/docs/bundle/xanadu-it-operations-...

gxtommy by Tera Contributor
  • 50 Views
  • 1 replies
  • 0 helpfuls