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Configure, modify, and create applications to improve productivity across IT, HR, facilities, and other departments.

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Featured Platform Analytics Enablement Toolkit

Platform Analytics: Performance Analytics & Reporting is now a unified experience within the platform, allowing a single entry point into analytics. Maybe you are wondering, what is the Platform Analytics experience? Check out the short video be...

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Featured Knowledge Management Academy Past and Future Sessions

We're spinning up a new Academy series in 2024 for Knowledge Management! Our series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Managemen...

Article

Featured Knowledge Management Getting Started

Knowledge Management: The Key to Unlocking Organizational Success In today's fast-paced business environment, organizations are constantly striving to stay ahead of the competition, provide great customer service, and ensure their employees ha...

Article

Featured Platform Fundamentals Academy - February 20th, 2025 - Clone Admin Console

On February 20th, our Platform Fundamentals Academy, alongside Adrian Bissdorf from the Cloud Automation team, hosted an insightful session on the Clone Admin Console and best practices for efficient cloning in ServiceNow. What We Covered: Underst...

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Featured How To Strategically Incorporate AI and Automation Into Your Company

How To Strategically Incorporate AI and Automation Into Your Company Author: Teresa Purdy Throughout my career, I’ve focused on building and leading effective teams and I firmly believe all leadership starts with empathy and understanding your pe...

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Document Intelligence
Generative AI
Predictive Intelligence
Task Intelligence
Virtual Agent

UI Builder - Component is not configured when loading

I’ve integrated the ribbon into our csm configurable workspace, specifically using the ‘Preset - Record’ ribbon. However, when I’m in UI Builder, it indicates that the component isn’t configured, even though it actually is. Additionally, when I load ...

Question
UI Builder : Next Experience
Workspace : Next Experience

Can a Service Catalog item create a story

I would like to create a form for users to fill out which then would create a Story in ServiceNow for our team. Is this possible without doing customizations?

Question

How to Remove Unwanted Service Operations Workspace Banners

Have you upgraded to Xanadu, and now you're seeing this banner or a similar one driving your users to Service Operations Workspace? We caught this when opening an Application Service record in sub-production when testing our upgrade. It wasn't des...

Article
Next Experience Release Updates
usability

UI Builder - how to define the columns for a list?

When I add a Record List to my page, I can define the columns like so: But if I add a second record list to the page, I get this:So my first list is fine, but on the second list I have no idea what to do. Why is the presentation different, and how do...

Question

Field not poulating on Request form

I am creating one catalog item in which there is one reference variable accessing the group table. I am mapping the choices available for this field to a request form field. But somehow this form field is not populating on form layout. I checked the ...

Question

Do we have mobile app for nowlearning ? If not, any future plans to get an app

I thought it would be great if we have a mobile app for nowlearning especially learning courses so I thought it is better to post a question in the community.if anyone has any idea on current mobile app or future plans then please let me know. Thanks...

Question

Hide Workspaces from Next Experience Backend Header

How can we hide the word "Workspaces" from the Next Experience back end? I don't want to disable the Workspaces (I know that hides it). I just want to hide the word from the top header in the backend.

Question

Displaying Record Producer Variables in a Custom Table (Extended from Task)

Hi Team,I have a requirement where we have two Record Producers created on a custom table that extends from the Task table. When users submit a Record Producer, they provide input through variables, but I haven't created corresponding fields in the b...

Question

Notifications not sent to a user with itil role

Hi All,I'm just stumbling across a problem in a customer project that when a user with Itil role orders a catalog item the notification "Request was opened" or any other notification on sc_request is not triggered and not sent, but notifications are ...

Question

Resolved! How to navigate to analytics hub

I want to navigate to analytics hub but unable to find it on my instance and also i have installed plugin for platform analytics. help me out to navigate to this module (Xanadu release)

Question

UI Builder Essentials: How to Create a Custom Tab

How To Create a Custom Tab Table of Contents Open UI Builder Creating a New Page Creating the Related Problem Page Creating the Related Change Page Adding a Tab to an Existing Page Configuring the New Tab Component A...

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Getting Started : Next Experience
UI Builder : Next Experience
UI Framework Next Experience
Workspace : Next Experience

attaching documents to newly created case using VA

Documents attached during case creation using Virtual Agent is not working. Users on Employee Center open Virtual Agent to open an HR case. The virtual agent asks if they have documentation and then asks how many. The user selects the number and then...

Question
Virtual Agent

Admin unable to view a database view

I have created a simple DB view configured as follows:Table: Metric Data [sn_grc_metric_metric_data]Where clause: NoneLeft join: FalseView fields:valueWhen I click "try it", it returns as follows. However when I go directly to the sn_grc_metric_metri...

Question

How to update date range in PA

Hi All I am still learning PA but I have a urgent need to update an existing report/dashboard I am not sure where to go to update the date range for these reports. Right now its showing Feb 2024 and we want it to current. Any assitance would be app...

Question

List Menu Universal Request isn't visible in the action list menu on Service Operations Workspace for non-admin users

HI everyone. I preinstalled all the necessary plugins to work with Universal Request. After this Universal Request list menu is visible in the action list menu on Agent Workspace by default.And now I'm trying to display Universal Request list menu to...