How to Manage Subscriptions to Notifications in Service Portal

[christophes_]

Hi community,

we are currently trying to develop a service portal widget where the user can change the notifications preferences.

We have found solutions to integrate or link to the ServiceNow Notification Preferences page (/notification_preferences.do), but our need is to create a new design that is fully integrated into our Service Portal.

Here you see our solution:

The user just has a checkbox to register or not to a notification preference.

If the check box is checked, it calls the server-side function "enableNotifications (userSysId, notificationSysId, true)"

Otherwise, it calls the server-side function "enableNotifications (userSysId, notificationSysId, false)"

Service script

function enableNotifications(userSysId, notificationSysId, value){
   var notif_message = new GlideRecord("cmn_notif_message");
   notif_message.addQuery("user", userSysId);
   notif_message.addQuery("notification", notificationSysId);
   notif_message.query();
   if (notif_message.getRowCount() == 1) {
       notif_message.next();
       notif_message.send_email = value;
       notif_message.update();
   }
}

The cmn_notif_message.send_email field is correctly updated but the toggle button in Notification Preferences page (/notification_preferences.do) don't change. The notifications are always sent regardless of the stored value 😕

Do you have any idea to resolve our problem ?

Is the modification of table cmn_notif_message a good solution or is there a best way ?

Thanks in advance

Christophe

[Laxmikanth]

Hi Chris,

You may find this thread helpful

Reset Notification Preferences

[christophes_ · Accepted solution]

Hi Laxmikanth,

thanks for your answer.

In fact, I have take a look in the UI Page "notification_preferences" and found the used field : notification_filter .

Now, we change the value of the notification_filter field in our custom widget and it works fine.

if notification_filter = '', the user receives the email notification.

if notification_filter = 'c1bfa4040a0a0b8b001eeb0f3f5ee961', the user doesn't receive the email notification.

function enableNotifications(userSysId, notificationSysId, value){   
   var notif_message = new GlideRecord("cmn_notif_message");   
   notif_message.addQuery("user", userSysId);   
   notif_message.addQuery("notification", notificationSysId);   
   notif_message.query();   
   if (notif_message.getRowCount() == 1) {   
       notif_message.next();
       if(value)
             notif_message.notification_filter = '';
       else
             notif_message.notification_filter = 'c1bfa4040a0a0b8b001eeb0f3f5ee961';

       notif_message.update();   
   }   
}   

Best Regards

Christophe

[Shane J]

Christophe, would you be willing to share this widget?

[Thousif S N2]

Hello,

I am looking for similar requirement, Could you please share the widget XML.?

Regards,

Thousif