Bold text in incident work note

Sraj1 · ‎06-21-2021

How can i make comment enter by user in incident form bold in work note section?

Munender Singh · ‎06-21-2021

Hello Sraj,

Please use the <b>tags to make text bold in work notes:

For eg.

incident.work_notes = "Ticket Number " + incident.number + "\n" + "\n" + incident.work_notes.getJournalEntry(-1) + "\n" + [code]<b>"Detailed Description" </b>[/code]+ "\n" + note;

Regards,

Munender

**Please mark answer as correct/helpful if it works for you.

Pedro Grilo1 · ‎07-26-2021

Hi,

Not sure you still need this but probably you can achieve it using the [code] block:

incident.work_notes = "[code]<b>Bold text</b>[/code]";

Hope the above helps!

Best regards,

Pedro