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How to copy chatbot conversation to worknotes ?

Krishna73
Tera Expert

Hello Everyone,

I am currently working on creating an incident from chatbot using VA Topics. Here I want to copy the conversation (happened with bot) and paste it to the worknotes section of the incident.

Can anyone provide some pointers for reference.

Thanks,

Krishna

1 ACCEPTED SOLUTION

Krishna73
Tera Expert

Hello Everyone,

I got the solution for this. I just wrote this script- "gr.work_notes = vaSystem.getTranscript();" in the Utility script action, and it worked. Thank you Ashutosh for the heads up.

Sharing this with you all, it may help anyone.

 

Regards, 

Krishna

View solution in original post

15 REPLIES 15

Ashutosh Munot1
Kilo Patron
Kilo Patron
Hi, Are you using Virtual Agent chat and interaction? If yes then the whole chat summary is available in Transcript field on Interaction record. Thank you, Ashutosh

Hi Ashutosh,

I have just created the topics and workflow to interact with bot. Could not able to find a single record under interaction table.

 

Regards,

Krishna

Hi,

This are two table which i know the conversation is stored:

sys_cs_message

sys_cs_conversation

Thanks,

Ashutosh

Mark Roethof
Tera Patron
Tera Patron

Hi there,

To clarify, this is about when having a chat with a live agent? Or is this only about a chat with the virtual agent and creating a record (incident)?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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Kind regards,

 

Mark Roethof

Freelance ServiceNow Consultant

9x ServiceNow Community/Developer MVP

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