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‎11-29-2019 12:19 AM
Hello Everyone,
I am currently working on creating an incident from chatbot using VA Topics. Here I want to copy the conversation (happened with bot) and paste it to the worknotes section of the incident.
Can anyone provide some pointers for reference.
Thanks,
Krishna
Solved! Go to Solution.
‎11-29-2019 06:55 AM
Hello Everyone,
I got the solution for this. I just wrote this script- "gr.work_notes = vaSystem.getTranscript();" in the Utility script action, and it worked. Thank you Ashutosh for the heads up.
Sharing this with you all, it may help anyone.
Regards,
Krishna
‎11-29-2019 12:30 AM
‎11-29-2019 01:38 AM
Hi Ashutosh,
I have just created the topics and workflow to interact with bot. Could not able to find a single record under interaction table.
Regards,
Krishna
‎11-29-2019 02:07 AM
Hi,
This are two table which i know the conversation is stored:
sys_cs_message
sys_cs_conversation
Thanks,
Ashutosh
‎11-29-2019 12:59 AM
Hi there,
To clarify, this is about when having a chat with a live agent? Or is this only about a chat with the virtual agent and creating a record (incident)?
If my answer helped you in any way, please then mark it as helpful.
Kind regards,
Mark
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Kind regards,
Mark Roethof
Freelance ServiceNow Consultant
9x ServiceNow Community/Developer MVP
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