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Ask the Expert: Performance Analytics Capabilities You May Have Missed

Lisa Latour
Administrator
Administrator

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Join us on August 6th, 7AM PT/10AM ET, for a lively demo by Service Now's Dan Grady!

One of the advantages of using the Now Platform is the incremental upgrades to the core capabilities it provides from release to release. 

The unfortunate thing is that many of us our too bogged down with day to day operational activities to stop and smell the roses (or read the new feature documentation from cover to cover). 

Consider this session a Performance Analytics “Date Night”. 

We’ll step away from our daily activities to remind ourselves why we fell in love with Performance Analytics in the first place and then look at three of the value add capabilities that many customers aren’t taking full advantage of.

The Workbench, Spotlight, and Interactive Analysis.

We’ll tell some stories, demo some software, laugh a little, and Dan will even pick up the bill.

Just click on the play arrow below to Watch, then Post your questions below!
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 (no registration required - Original Air Date  6 August 2018)

FEATURED EXPERT

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Dan Grady has an analytics career that spans over 20 years. In his current role he is focused helping customers maximize the value they receive from the NOW Platform by leveraging the embedded Service Intelligence capabilities to drive change and increase accountability across their organizations. Besides analytics he enjoys spending time with his wife and 3 girls, public speaking, sports, a good happy hour deal, storytelling, and social media (follow at @tweetgrady on twitter)   (Community > dangrady510)

1 REPLY 1

dangrady510
ServiceNow Employee
ServiceNow Employee

Appreciate everyone who's watched the recording.  

 Here are a number of the blogs that we've reference throughout the session.

Performance Analytics "Date Night": Three Overlooked Capabilities 

To Maximize the Value of the Data Have a Conversation with it(Workbench) 

Don't be so one dimensional - Use Spotlight for Effective Focus 

Customer Success Getting Started with Performance Analytics 

 Please connect with me - I'd love to hear about your successes with Performance Analytics