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unable to view images when exporting knowledge article in pdf

bijender1
Tera Contributor

I export the KB article as per the below option.However after export it does not shows the images that are on that KB.

find_real_file.png

1 ACCEPTED SOLUTION

nenkoneychev
Tera Guru

Hi Bijender ,


You can use the "Printer friendly version", from the "System Settings" page.Then using Print > Save as PDF in Chrome   it does work with images.


If you are using another browser you may consider download PDF printer software which is free and will do the job.


View solution in original post

5 REPLIES 5

Jaspal Singh
Kilo Patron
Kilo Patron

Hi Bijender,



You can try using the print friend version option of servicenow as below.



1. Open knowledge article.


2. Click on the gear icon at the top right corner



find_real_file.png


4. This then opens up something as below


find_real_file.png


5. Top right corner has Click to print option


6. Rather than printing save it & you are done with what was expected.


nenkoneychev
Tera Guru

Hi Bijender ,


You can use the "Printer friendly version", from the "System Settings" page.Then using Print > Save as PDF in Chrome   it does work with images.


If you are using another browser you may consider download PDF printer software which is free and will do the job.


bijender1
Tera Contributor

Thanks it worked,



Is it possible if i can create an ACL about " only Admin & Author can edit the publish article" or this can be achieved another way


Jaspal Singh
Kilo Patron
Kilo Patron

Hi Bijender,



If it worked could you mark it correct so that it does not appear in unanswered list.