Redirect users without ITIL role to Service Portal

[TW-SN-Alex]

Good day.

I'm trying to accomplish such configuration in Kingston release:

1. If the user has role itil, then redirect to navpage.do\UI16
2. If the user has some roles but not itil, then redirect to Service Portal

There is OOB SPEntryPage script, but it's checking if user has any role (if no roles -> SP), any role assigned -> UI16.

On line 66 in SPEntryPage script there is line:
var check = session.getRoles(); 

Understand that need to add condition if (check.contains("itil")) , but any edit was unsuccessful.

Please advise.

Thanks in advance.

[Shashikant Yada]

You can write UI Script:

addLoadEvent(ESSUserRedirectSP);
function ESSUserRedirectSP() {
if(g_user.userName != "guest"){
if(!g_user.hasRoles()){

var url = "https://" + window.location.host + "/portal_ess";
top.window.location = url;
}
}
}

[Prasad Rao Kall]

Not working

[Harsh Vardhan]

updated script.

/**
*
* Service Portal sample script include to indicate
* 1. which login page should be used
* 2. the starting page after the user is authenticated
*
* Script is configured using system properties

* PROPERTY VALUE
* glide.entry.page.script new SPEntryPage().getLoginURL();
* glide.entry.first.page.script new SPEntryPage().getFirstPageURL();
*
* functions can return a path or null if no overrides are necessary
*
**/
var SPEntryPage = Class.create();

SPEntryPage.prototype = {

initialize: function() {
this.logVariables = false; // for debugging
this.portal = "/sp/"; // The URL suffix specified in the sp_portal record
},

/***
*
* Referred to by property: glide.entry.page.script
*
**/
getLoginURL: function() {
// When requesting a page directly (eg: /problem_list.do)
// The platform session_timeout.do sets the login page to welcome.do
// Since we are handling the login, clear that value
var session = gs.getSession();
var nt = session.getProperty("nav_to");
var sPage = session.getProperty("starting_page");
if (nt == "welcome.do")
session.clearProperty("nav_to");

if (!sPage && !nt)
session.putProperty("starting_page", gs.getProperty("glide.login.home"));

// Send the user to the portal's login page
var portalGR = new GlideRecord("sp_portal");
portalGR.addQuery("url_suffix", this.portal.replace(/\//g, ""));
portalGR.addNotNullQuery("login_page");
portalGR.query();
if (portalGR.next())
return this.portal + "?id=" + portalGR.login_page.id;

// Send to the a default login page
return this.portal + "?id=login";
},

/***
*
* Referred to by property: glide.entry.first.page.script
*
**/
getFirstPageURL: function() {

var session = gs.getSession();

this.logProperties('before', session);

var check = session.getRoles();
var rs = check.match(/itil/); //to check if user has itil roles or not

// has roles and is not a Service Portal page - go to UI16
var nt = session.getProperty("nav_to");
var isServicePortalURL = new GlideSPScriptable().isServicePortalURL(nt);
var redirectURL = session.getProperty("login_redirect");



if (rs!=null && !redirectURL && !isServicePortalURL)
return;

// user may have logged in from a frame, the /login_redirect.do page will bust out of it
if (!redirectURL) {
// redirectURL is nav_to
// if nav_to == "welcome.do" then use starting_page
var sPage = session.getProperty("starting_page");
if (sPage && nt == "welcome.do")
nt = sPage;

// Avoid a redirect loop to the home page
var ep = gs.getProperty("glide.login.home");
if (nt) {
if (ep == nt)
nt = null;
}
// PRB726860: if page is still welcome.do, go to glide.login.home preserving frameset
if (nt == "welcome.do") {
session.putProperty("nav_to", ep);
return;
}

session.putProperty("login_redirect", nt || "true");
return "/login_redirect.do?sysparm_stack=no";
}

session.clearProperty("login_redirect");
var returnUrl = this.portal;
if (redirectURL && redirectURL != "true") {
var spUrl = new GlideSPScriptable().mapUrlToSPUrl(redirectURL);
returnUrl = spUrl ? this.portal + "?" + spUrl : redirectURL;
}

this.logProperties('after', session);
if (!this.logVariables) {
gs.log('redirectURL: ' + redirectURL);
gs.log('User: ' + user.getName());
gs.log('is internal: ' + (!user.hasRoles()));
gs.log('returnUrl: ' + returnUrl);
}

return returnUrl;
},

logProperties: function(beforeOrAfter, session) {
if (!this.logVariables)
return;

gs.log('SPEntryPage: Redirect ------------------------------- ' + beforeOrAfter);
gs.log('session.starting_page: ' + session.getProperty("starting_page"));
gs.log('session.nav_to: ' + session.getProperty("nav_to"));
gs.log('session.login_redirect: ' + session.getProperty("login_redirect"));
gs.log('gs.fURI: ' + session.getURI());
},

type: 'SPEntryPage'
};

just give a try. also clear the cache first 

[Michael Ritchie]

There are a few Blog posts by Goran on this subject that may help.  You can always comment on one and he can help you:

https://community.servicenow.com/community?id=community_blog&sys_id=53bc6e25dbd0dbc01dcaf3231f9619b2

https://community.servicenow.com/community?id=community_blog&sys_id=a1dda6e9dbd0dbc01dcaf3231f96197b

Edit: there is also this post by Brandon:

https://community.servicenow.com/community?id=community_blog&sys_id=cbcda2e9dbd0dbc01dcaf3231f961949