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Walk Up Experience Online Checkin Page default Location Redirection

Pankaj Bisht1
Giga Expert

Hello,

 

My Walk Up Experience "Online Checkin" page is redirecting to a location without selecting it . It looks like the location has been set to default but I couldn't find any setting or configuration for that. 

Thank you,

Pankaj Bisht

1 ACCEPTED SOLUTION

greg_faber
ServiceNow Employee
ServiceNow Employee

The selection of queue that is physically nearest to the user is calculated based on latitute/longitude co-ordinates. So in sys_user table, user has a location assigned and location(cmn_location) table has those co-ordinates defined. The logic for how walk-up application is fetching the nearest location can be found in sp_widget_f84cfc133b7303001d132c2b54efc476.

 

There is a function in the server script called getClosestWalkUpLocation() that is invoked to get the location that is closest to the user. If no lat/long co-ordinates are found on sys_user record, the user will need to select the location manually from the dropdown.

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2 REPLIES 2

greg_faber
ServiceNow Employee
ServiceNow Employee

Found this answer on a separate post:

If you have a location assigned to your user profile, and a location assigned to the walk-up lounges (location, but using location twice in this sentence is confusing) you have created, the system will default the user to the closest lounge to the location assigned to their profile.  If all of your walk-up lounges are in the same place then your default will be whatever is found first by the system. In your dev instance the admin account profile does not have a location assigned to it by default so you are always prompted to choose a lounge/location.

greg_faber
ServiceNow Employee
ServiceNow Employee

The selection of queue that is physically nearest to the user is calculated based on latitute/longitude co-ordinates. So in sys_user table, user has a location assigned and location(cmn_location) table has those co-ordinates defined. The logic for how walk-up application is fetching the nearest location can be found in sp_widget_f84cfc133b7303001d132c2b54efc476.

 

There is a function in the server script called getClosestWalkUpLocation() that is invoked to get the location that is closest to the user. If no lat/long co-ordinates are found on sys_user record, the user will need to select the location manually from the dropdown.