Catalog Client scripts is not working in Service portal any suggestion?

[Nithin12]

Hi Team ,

Catalog Client scripts is not working in Service portal any suggestion?

I have gone trough some community threads , i changed type to BOTH but no luck.

It is not hiding fields . Any suggestions..or idea ..

NOTE: We have upgraded from Geneva to Helsinki. We are facing issue in Helsinki (service portal), in CMS same code is working fine.    

my code is:

function onChange(control, oldValue, newValue, isLoading) {
     if (isLoading || newValue == '') {
           return;
     }
   var impact = g_form.getValue('inc_impact');
   if (impact == 'yes') {
             g_form.setDisplay('short_description', false);
   g_form.setMandatory('messaging_tool', false);
   g_form.setDisplay('messaging_tool', false);
   g_form.setMandatory('urgency', false);
   g_form.setDisplay('urgency', false);
       $('manage_attachments').hide();
         $('submit_now').hide();
     }
     else {
       g_form.setMandatory('short_description', true);
   g_form.setDisplay('short_description', true);
   g_form.setMandatory('messaging_tool', false);
   g_form.setDisplay('messaging_tool', false);
   g_form.setDisplay('urgency', true);
   g_form.setMandatory('urgency', true);
$('manage_attachments').show();
         $('submit_now').show();
}
   }

Thanks mates.

Developer CommunityDiscussUser Groups

nathanfirth

ctomasi

[dvp]

Can you check whether line 13 has g in your code?

Also Do you know which part of code is not running either if or else or both?

[Nithin12]

Hi dvp

Thanks for your reply.

just it is a typo mistake in original code g is there   .

any suggestions..?

thanks

[dvp]

I'm guessing it not sure, can you swap mandatory and display statements in else part and try

g_form.setDisplay('short_description', true);

g_form.setMandatory('short_description', true);  

[Nithin12]

It's not working dvp .