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03-05-2018 07:27 PM
Hi Guys,
I am unable to edit standard change templates directly. I tried tweaking the ACL's on the below tables to no available?
- std_change_template
- std_change_record_producer
Any idea how I can edit the records without going the edition process (i.e. Modify template UI action)?
https://dev*****.service-now.com/nav_to.do?uri=std_change_record_producer.do?sys_id=92b8544047810200e90d87e8dee490b0
Regards,
Mussie
03-05-2018 08:32 PM
Hi,
Please check this link
https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/change-management/task/manage-standard-change-template.html
03-05-2018 08:35 PM
There is a ACL tablename.*. You can add admin role to it and remove the script answer = false;
THen you will have fields editable.
Now the Change Request values is a formatter, which points to below UI macro and keep it readonly. You can't make this field editable.
03-06-2018 04:59 PM
Hi Sanjiv,
I am not able to edit the UI macro, I am getting 'This item is read-only based on its protection policy.' I don't think there is a way I can get around that, is there?
Also, which specific ACL you are referring to?
Mussie
03-06-2018 05:04 PM