How to edit Standard Change Templates?

Mussie · ‎03-05-2018

Hi Guys,

I am unable to edit standard change templates directly. I tried tweaking the ACL's on the below tables to no available?

- std_change_template

- std_change_record_producer

Any idea how I can edit the records without going the edition process (i.e. Modify template UI action)?

https://dev*****.service-now.com/nav_to.do?uri=std_change_record_producer.do?sys_id=92b8544047810200e90d87e8dee490b0

Regards,

Mussie

Aakash Shah4 · ‎03-05-2018

Hi,

Please check this link

https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/change-management/task/manage-standard-change-template.html

SanjivMeher · ‎03-05-2018

There is a ACL tablename.*. You can add admin role to it and remove the script answer = false;

THen you will have fields editable.

Now the Change Request values is a formatter, which points to below UI macro and keep it readonly. You can't make this field editable.

Please mark this response as correct or helpful if it assisted you with your question.

Mussie · ‎03-06-2018

Hi Sanjiv,

I am not able to edit the UI macro, I am getting 'This item is read-only based on its protection policy.' I don't think there is a way I can get around that, is there?

Also, which specific ACL you are referring to?

Mussie

SanjivMeher · ‎03-06-2018

This is the one

https://yourinstance.service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=1ec7b0d4ff810200b18affffffffff0e

Please mark this response as correct or helpful if it assisted you with your question.