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‎02-14-2019 02:36 AM
hi all, I am trying to create a graph that shows cumulative backlog of incidents. it is easy in MS Excel but need to create it in Servicenow..please see attached example and any help much appreciated. Thanks Mark
‎02-14-2019 02:52 AM
‎12-05-2022 01:12 PM
I would think the "by week sum" would significantly increase the true backlog, since it should just be a snapshot of a point in time. Wouldn't you just want the value either at the beginning or end of week to see the trend of how many are open daily?
‎02-14-2019 03:09 AM
Thanks for the above. I am new to Servicenow so a little unsure how to implement the above. Could you give a little bit more info on how to create this (child like steps 🙂 Thanks
‎02-14-2019 03:20 AM
First check if you can use PA. Best start with below links.
If you have everything and you have PA available I can send you some screen to set it out.