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How to edit message when ticket form submitted in service portal

coolsaurabh
Tera Contributor

Hi

When I am submitting incident from service portal getting below message :-

Created INC0010233 - track using 'Requests' in the header or click here to view

I need to replace Request with incident.

Please let me know how can I do that ?

Thanks,

Sourabh

1 ACCEPTED SOLUTION

Sam Ogden
Tera Guru

Hi Sourabh,


In the server script of the SC Catalog Item widget there is the line


m.trackMsg = gs.getMessage("track using 'Requests' in the header or"



We made a copy of this widget and amend this.



Sam


View solution in original post

9 REPLIES 9

Steven1
Tera Expert

Please see : Infomessages on portal


Nitin_NOW
Tera Guru

Hello Sourabh



There might be a Business rule for the above message. Try to Navigate to Business Rules and check via filter 'Script' contains 'track using 'Requests' in the header or click here to view' and you should see some list of BR's. Open those records and go to the 'Advanced' tab and replace the text there.



If above doesn't work, try to check in Client scripts.



Please hit correct/helpful based on response.



Thanks


Sam Ogden
Tera Guru

Hi Sourabh,


In the server script of the SC Catalog Item widget there is the line


m.trackMsg = gs.getMessage("track using 'Requests' in the header or"



We made a copy of this widget and amend this.



Sam


Hi Sam



I have made required change in the copy of SC Catalog Item. Now please let me know how can I relate this widget to Request header menu.



Thanks


Sourabh