Service Portal UI Script or Reusable functions in Client Scripts

[lucr]

Hi,

We are working hard to get the service portal working however we've encountered an issue and we do not know the solution as of yet.

We have around 400 catalog client scripts in our current Catalog. Most of them do basic form validations. Which are all client side. Such as checking if the field value is an correct email address, or checking if the field is a number between 4 and 20. And so forth. We've created a UI script to hold all these functions and only call the UI script from the catalog client script. This way we don't have to copy the script every time.

Now in Service Portal (which we love btw) the UI script is not loaded anymore (confirmed by HI Support). So my question is how can we create a re-usable client side library that we could call in our catalog client scripts?

Thnx for your help!

Greets,

Luc

[James_Neale · Accepted solution]

Hey Luc,

It sounds like you're using a global UI script. To use it in Service Portal, you need to add it to the theme.

Service Portal -> Themes -> click on your theme.

In the related list JS Includes, click New.

The default type should be UI Script - choose your UI Script in the reference field. Fill in the other fields and save.

That should be it!

Cheers

James

[rrshah83]

I have a similar situation where I have a macro invoking UI Script for catalog item. We are trying to move to service portal. I added JS insclue on theme... But it gave me a weird error. Any help will be greatly appreciated....

[alok01]

I too am getting the same reference error. Did you find the solution for this?

If yes please share it

[rrshah83]

yes, I was able to resolve. Refer to notes in my article: Re-factoring Catalog Items for Service Portal