The Now Platform® Washington DC release is live. Watch now!

Help
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

How to give the customer satisifaction survey after case is closed by customer in customer service portal.

Allu Gopal
Kilo Expert

find_real_file.png

2 REPLIES 2

mr18
Tera Guru
Tera Guru

Hi

Open the survey 'customer satisfaction survey' and set the trigger condition as state changes to closed.

Allu Gopal
Kilo Expert

I  am Not getting survey in portal when closed the issue.

find_real_file.png

Please check this trigger Condition once.

find_real_file.png