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Tracking User Login Information

josephd_liberat
Kilo Contributor

Good Morning, all.

I am trying to capture when users log into our system.   I would like to be able to get such details as: login times, IP addresses of the user, and if the user logged in successfully or not.

Is this even feasible?

Thanks in advance!

Joe

4 REPLIES 4

sachin_namjoshi
Kilo Patron
Kilo Patron

Hi Joseph,



You can go to user transactions table to see all this information.



syslog_transaction.LIST



Regards,


Sachin


Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

Hello Joseph,



You may find the below app from Share helpful.


https://share.servicenow.com/app.do#/detailV2/40b247a787e291008bf84b0b0e434d51/overview


josephd_liberat
Kilo Contributor

So I would also like to add that I am trying to achieve is seeing when people come into our ticketing system.   I have received a few complaints that folks are unable to get to our site/page.   I am trying to see if they are even making it to the front door, if that makes sense.



From what I gather the syslog_transaction.list is more suited for when the user has gained access and is navigating around the system.



Please note that my instance is a self-hosted one.



Thanks guys/gals!      


Dipu Joy
ServiceNow Employee
ServiceNow Employee

Please refer this KB for more information for your requirement.

https://hi.service-now.com/kb_view.do?sysparm_article=KB0749943