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12-04-2017 08:29 AM
Good Morning, all.
I am trying to capture when users log into our system. I would like to be able to get such details as: login times, IP addresses of the user, and if the user logged in successfully or not.
Is this even feasible?
Thanks in advance!
Joe
12-04-2017 08:33 AM
Hi Joseph,
You can go to user transactions table to see all this information.
syslog_transaction.LIST
Regards,
Sachin
12-04-2017 08:34 AM
Hello Joseph,
You may find the below app from Share helpful.
https://share.servicenow.com/app.do#/detailV2/40b247a787e291008bf84b0b0e434d51/overview
12-05-2017 09:27 AM
So I would also like to add that I am trying to achieve is seeing when people come into our ticketing system. I have received a few complaints that folks are unable to get to our site/page. I am trying to see if they are even making it to the front door, if that makes sense.
From what I gather the syslog_transaction.list is more suited for when the user has gained access and is navigating around the system.
Please note that my instance is a self-hosted one.
Thanks guys/gals!
06-03-2019 04:03 PM
Please refer this KB for more information for your requirement.
https://hi.service-now.com/kb_view.do?sysparm_article=KB0749943