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How to change User time zone from Service Portal

bharu
Kilo Expert

Hi,

End users have access only to Service Portal and need to change Location, time zone etc from Portal. When I click on User Profile I find an option to change Location, but there is no option to change Time Zone. How can user change time zone from portal? I am on Helsinki patch4.

Thanks,

Bhargava

1 ACCEPTED SOLUTION

ChrisBurks
Mega Sage

One quick way of doing it is to follow these steps:



1) Navigate to the sys_user table and open a record


2) Click on the hamburger icon to the top left of the form and select "View > Service Portal"


245346_1.png   245346_2.png


3) Again click on the hamburger icon and this time click on "Configure > Form Layout"


  245346_6.png


4) From the left side move Time Zone to the right


  245346_3.png



5) Now navigate to the Service Portal User Profile page


  245346_4.png 245346_5.png


View solution in original post

4 REPLIES 4

ChrisBurks
Mega Sage

One quick way of doing it is to follow these steps:



1) Navigate to the sys_user table and open a record


2) Click on the hamburger icon to the top left of the form and select "View > Service Portal"


245346_1.png   245346_2.png


3) Again click on the hamburger icon and this time click on "Configure > Form Layout"


  245346_6.png


4) From the left side move Time Zone to the right


  245346_3.png



5) Now navigate to the Service Portal User Profile page


  245346_4.png 245346_5.png


Yayy!! This is really quick and helpful. Thanks a lot Chris


Hello, i followed this step but sys_created_on, on the portal, does not update.

Any idea?

 

Thanks a lot.

Luigi

Hi @Luigi Scungio 

Do you mind giving a little more detail about what you're looking to accomplish?

The steps outlined here does not have anything to do with sys_created_on field. That field will only update when the record is created.

Or are you trying to display this field on the portal? If so, where are you trying to display it and with what widget?