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How can we link multiple Knowledge version 3 bases on the service portal?

shreyabakre
Kilo Contributor

We migrated from Knowledge V2 to V3 thereby outdating our old V2 "Knowledge" base into multiple V3 bases.
However, on our service portal we are unable to link the knowledge search to multiple knowledge bases/categories.

Commenting the code out for the global search works and allows searching all articles. However the Knowledge Search widget supports only 1 knowledge base. Screenshot attached below.

We need help understanding how all the new V3 bases & their categories can be added to the portal and if there is a way to clone the "Knowledge Search" widget.

 

find_real_file.png

2 REPLIES 2

claudepena
Tera Expert

Hi,

Baseline, Service Portal can only be linked to 1 Knowledge Base. One of the things that you can do to "link" multiple Knowledge Bases to a Service Portal is to add a new Search Source for the other KBs (so it would be included in Search results if any Articles match). And then clone and customize the KB widget/s (ex. KB Categories) to include the other KBs.

find_real_file.png

 

find_real_file.png

 

Regards,

Claude

harshitha9
ServiceNow Employee
ServiceNow Employee

@shreyabakre - You can add multiple KBs and Catalogs in the Service Portal in Madrid release. Please find the documentation here - 

Multiple KBs

https://docs.servicenow.com/bundle/madrid-servicenow-platform/page/build/service-portal/task/associate-portal-knowledge.html

Multiple Catalogs

https://docs.servicenow.com/bundle/madrid-servicenow-platform/page/build/service-portal/task/associate-portal-catalog.html