AD user want to automatically login

[euchye]

Hi,

we login to windows' AD domain and would like to find out if it is possible to automatically sign in to our Service-Now instance without prompting for username/password. If yes, what is required to be setup in our Service-Now instance, our AD or infrastructure for that to work.

thanks in advance.
YC

[#2]

http://wiki.service-now.com/index.php?title=LDAP_Integration

[euchye]

Thanks, I have gone through the wiki before posting but I missed the SSO portion. Have you implemented this before? If yes, can you share some experience or situations to watch that are not captured in the wiki?

[aaron_burruss]

We don't have any thing that is a hook directly into your logged-in-user's computer (ie: the fact that they have already authenticated onto the domain does not mean you get automatically granted access to the Service-now application).

You're going to want to do something like mentioned here:

http://wiki.service-now.com/index.php?title=External_Authentication_%28Single_Sign-On_-_SSO%29

It will require some sort of authentication source on your internal network which will pass the authentication token over to your Service-now instance from a portal page, etc.

[euchye]

Thanks again, Aaron.