Work Notes duplicate entry in Activty Log

[test54212131251]

Hi,

We have a requirement that the work notes provided by the Fulfiller in the Catalog Task should be reflected in the requested item's activity log.

So we created a business rule that updates the requested item's comments with the work notes so that it would reflect in the activity log.

However, updating the requested item's activity log reflects on the catalog task' activity log thus duplicating the comment in the activity log of the catalog task.

Here's the business rule code that runs on before:

I've tried adding current.work_notes = ''; in the business rule...

Here's a sample output:

Do you guys recommend anything to resolve this issue?

[sumeet_n]

Try doing the same in async BR. Let me know if it works.

[test54212131251]

Hi Sumeet,

Upon trying your recommendation, it seems that our work notes did not reflect the changes anymore

[sumeet_n]

Oh I am sorry, i missed the query part. Check the query of your gliderecord again.

gr.addQuery('sys_id', current.sys_id);

[sumeet_n]

You are writing this BR on sc_request table right?