ServiceNow Community

bypass glide.email.test.user to send certain email notifications to intended recipients in pre-prod

Hello Experts, I'm trying to bypass glide.email.test.user to send certain email notifications to intended recipients in pre-prod. I have ATF scheduled suite runs, that trigger an email to the watchlist users tied to the suite post completion. Now, AT...

Question

Triggers for AI Agents

Hi, I am trying to build an autonomous AI Agent that scans new Incidents when they land in a specific queue and adds a work note with possible resolution steps from similar KB articles and incidents. I would like to define a trigger to avoid the AI...

Question

Upgrade Your Javascript; Essential ES12 Features You Should Be Using

JavaScript has evolved significantly over the years, introducing powerful features that make your code cleaner, more readable, and easier to maintain. If you learned JavaScript on the ServiceNow platform before 2022, it's time to refresh your skills ...

blog

how to set up RECURRENCE in capacity management

Hi team,Trying to get my head around ''recurrence'' - has anyone used it, can give me an example of use case and configuration for it?- nowlearning demo does not mention this field (it's from washington) → i am on Yokohoma- product doc is unclear Cr...

Question

Exporting to MySQL, Oracle or SQL Server with DataPump

I don't know how to set up the DataPump environment and where to create the connection profile. Can you provide detailed instructions on how to create and use a connection profile?

Question

How to set Assignment Groups based on Different User's Division on REQTASK (sc_task) - Catalog Form

Good evening.I have a Catalog Form, where it uses a Workflow, that is also used by 100+ Catalog Forms and creates a REQTASK. So, I don't want to do any changes in the Workflow.Instead of it, I will use Business rule.So, my requirement is, when someon...

Question

The Governance Topology V.1

Introduction Welcome, my friend. Welcome to a practical take on governance and its application. This paper intends to demystify and provide an actionable framework for the continuous maturation of the decision framework that is set in place to moni...

blog

Send Approval Reminders notification

Hello Team,A notification needs to be triggered for the approver of the RITM after the 3rd day, 7th day, and 14th day. Both the approver and their manager should be notified, but only for records that are in the "Requested" state.I am trying to achie...

Question

Impact of Cloning HRSD Module from Development to Production in ServiceNow

We currently have the ITSM module implemented in the client's development environment. If we clone the HRSD module, would this cause any issues or have any impact on the production environment? Are there any best practices or precautions to consider ...

Question

PDI Service is getting interrupted quite frequently; no communication from ServiceNow

Since the start of April 2025, PDI is going down quite frequently and staying unavailable for almost 3-4 days.ServiceNow needs to realize that a PDI is not merely a free service they are providing to developers; its their most important selling point...

Question

incident not generating

Tickets are not generating in Service Now when LWS strobes are going down.Could you please check if we have integration from OPS ramp and Service now for LWS strobes.

Question

How to add or remove fields from portfolio plan 'Filter' on SPW

Hello,I need to add or remove fields from 'Filter' on portfolio plan in Strategic plan workspace.I am not finding where exactly these fields are configured. please respond if any one aware on this . Thanks in advance.

Question

Resolved! JDBC Data Source, character encoding troubles

Hello, we are using multiple JDBC Data Sources which import user data and other data into our ServiceNow instance. In the other end there is MID Server which connects to Microsoft SQL Server to fetch the data. This has worked for multiple years now.B...

Question

Discovery Fundamentals On Demand- Create Credentials

I am learning Discovery Fundamentals on Demand training and part of that there is a task to create credentials but when I am trying to attempt that task with below provided details, credential is not testing successfully and I am getting Authenticati...

Question

Knowledge Author cannot edit a field that has ownership group even though it is in the property

Hello, We have the following knowledge properties enabled, but knowledge authors are not able to edit ownership group without checking out. Ownership Group can edit without checking out. We need the same thing for knowledge author. Any assistance...

Question