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Thank you Ariel

You can create more than one assignment group for major incident managers, let's say based on Services. You can either implement a business logic or assignment rules to assign Major Incidents or Candidates to the right group based on the service impa...

With the Dynamic recipient list, you can send targeted communications to the Service owners of the impacted Services. We look at the Impacted Services associated with the incident record and add owners of those services to the recipient list.

Thank you letting us know.