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dangrady510 · 03-15-2024

In this installment of the Process Mining Academy we focus on how to empower more people in the organization with Process Mining insights by embedding process mining insights and improvement opportunities into Platform Analytics dashboards. Bringin...

dangrady510 · 03-11-2024

“The whole is greater than the sum of it’s parts” – Aristotle One of the advantages to doing anything on the ServiceNow platform is that you have an ever growing landscape of capabilities at your disposal to create eloquent solutions to meet your b...

dangrady510 · 02-27-2024

This post is part of the Process Mining Use Case Series where we’ll focus on different techniques to identify process inefficiencies, non-conformant activities, and improvement opportunities. These posts will be broken into two sections – how to do ...

dangrady510 · 02-16-2024

In this installment of the Process Mining Academy we review the Process Mining enhancements in the Washington D.C. release. From an overarching product perspective we are focused on accelerating our customers time to value, empowering everyone wit...

dangrady510 · 01-30-2024

To my fellow Process Mining enthusiasts, For each ServiceNow release, I explore the city it is named after and attempt to draw parallels to our Process Mining enhancements. With Washington D.C., the connection is evident without research – being th...

dangrady510

@Jackie Mondora Thank you for posting. My recommendation would be to initially create a separate project for Assignment Group analysis. As you've found out you can put multiple activity definitions in the same project but it does make the map a bi...

dangrady510 · 03-01-2024

Really appreciated the opportunity to meet many of you and share the ServiceNow Process Mining story. They slides from the session are attached below. If you wanted to learn more about Process Mining this FAQ has links to a number of other material...

dangrady510 · 12-21-2023

Process Configuration records contain several pieces of information for a table you want to mine. You set what fields you want to use for Root Cause Analysis in that record. You would also configure the Cluster definition and Finding Definitions in...

dangrady510 · 12-20-2023

Fantastic - looking forward to hearing about what you find :). Also this is a good idea for our use case series recordings. Thank you for posting.

dangrady510 · 12-19-2023

So the short answer is Yes. Create a project that includes Change Request as a Grouped breakdown. Then in the analyst workbench you will apply two filters. One transition and one condition. The transition filter will look for situations where t...

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Process Mining Academy #24-Extending the reach of Process Mining insights through Platform Analytics

ServiceNow Process Mining for SAP using ERP Canvas and Flow Designer

How to use Process Mining to analyze the impact of a process change

Process Mining Academy #23 - What's new for Process Mining in the Washington D.C. release

What's new for Process Mining in the Washington D.C. release

Re: To run an Assignment Group Analysis, do I need to create a new project?

Re: North Texas SNUG Event

Re: Process Optimization/mining Root cause analysis error on CSM table

Re: Can we use process mining to determine if a related change is being removed from an incident.

Re: Can we use process mining to determine if a related change is being removed from an incident.