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katieott · 01-04-2018

Back in November Darrin wrote a blog post about how we are transforming the ServiceNow Information Experience. One of the major changes we are making is around the way the content on our Product Documentation site is structured.Tell me if this sounds...

katieott · 09-12-2018

Thanks for the feedback! We recently introduced search result clustering to fix the problem of multiple search results pointing to the same information across release families (See image below). Now when you do a search you should see one result for ...

katieott · 11-13-2017

Hi Mg, The Information Development team is working hard on several efforts to improve the documentation site.One of these efforts is specifically targeting the problems you called out. Starting with our most viewed topics, we are evaluating our conte...

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Defragmenting the Product Documentation for More Context and Better Understanding

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