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Shahed Shah1 · 02-09-2022

Hi community, I have experienced a very strange issue with the contextual search in the portal and am not clear if there is a missing configuration or something I'm just doing plain wrong. The scenario I have created an Incident Record Producer (no...

Shahed Shah1 · 04-05-2018

So, you've spent a lot of time and drank a whole lot of coffee (yuck) and finally got your Client Script working. You know. That script that fetches values from another table and populates a field on your form using something like g_form.getReference...

Shahed Shah1 · 07-13-2017

There are many people freely sharing Service Portal widgets on the ServiceNow Share. If you haven't done it yet, stop trying to code your next widget and check if one already exists for you. As I have much love for the product and the community, I ...

Shahed Shah1 · 07-13-2017

One of the biggest selling points of the ServiceNow Platform was and (I hope) still is, is the fact that you can customise it so much that it has grown into an application development platform. Since the early days, there has been an explosion in the...

Shahed Shah1 · 06-06-2017

During my time in ServiceNow Customer Support and reviewing many questions on the Community, there's always one thing that got me reeling for a brief moment. Cache flush. This is because whenever you clear (or flush) the cache, it's purging more than...

Shahed Shah1 · 01-06-2024

I agree. It is preferred. It's strange that the dot-walk is not working and the OP is forced to use GlideAjax.

Shahed Shah1 · 01-05-2024

Taking a quick stab at this. Following the recommended change, I just noticed the following lines getCallerInformation: function(callerID) { var caller = new GlideRecord('sys_user'); if (caller.get(callerID)) { There is no parameter to pass...

Shahed Shah1 · 05-30-2023

@Andy Homar, I just noticed that too. Testing on my PDI shows it's happening regardless of whether Polaris is active or not. Will try to dig into this, but there's a possibility we're being blocked out.

Shahed Shah1 · 01-04-2023

Hi aditya, Were you able to resolve your implementation? As observed, Maria was updating a specific Inbound Action. Examples for updating them can be viewed in the Product Documentation: Inbound email action examples. If you were to copy the HT...

Shahed Shah1 · 07-27-2022

Hi Ishan, Apologies. Your issue is buried in a reply and is easily missed. If you haven't already resolved this issue, please do raise a question in the community detailing your use case and an experienced user can give you a tailored response.

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Issue with Contextual Search for Record Producer in Service Portal

The Async Fight - getReference and GlideRecord

Free Service Portal Widget

A guide to non-scripting... unless you have to

You don't always need to clear the cache

Re: Create a script include and a client script to show "caller" email and phone number as

Re: Create a script include and a client script to show "caller" email and phone number as

Re: You don't always need to clear the cache

Re: Populating an HTML variable from an Inbound Action

Re: Print out full GlideRecord