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Darrin Ladd · 11-07-2017

At Knowledge, I sat down with many of you to discuss how you all felt about how we, at ServiceNow, present product information. That time with you, combined with hundreds of conversations at SNUGs, surveys, and emails to our team, has made it quite c...

Darrin Ladd · 12-27-2017

Hi Joe,Happy Holidays! I'm not sure you can understand how much your "thank you" and your understanding that we have been working to improve the docs means to me and us. Thanks so much!It has been a long journey so far from fixing a search that b...

Darrin Ladd · 12-04-2017

Thanks for your feedback David. I agree, it would be a big benefit to have the unified search on both the docs site and HI. The docs site has come quite a distance in the last year. Our approach has been to do slow rollouts of changes so we can...

Darrin Ladd · 11-30-2017

Yup, that is exactly what is happening. The Wiki pages are being archived as PDFs and hosted on docs.servicenow.com. Here's a blog post with more information around that: Wiki Retirement Scheduled for December 10, 2017

Darrin Ladd · 11-30-2017

Beyond the point that you made around the fact that the information is outdated and potentially damaging if used by customers that are on versions beyond Fuji, another main reason for the retirement timing is specifically the search on the Wiki. Th...

Darrin Ladd · 11-29-2017

Hi Dave - As for the breadth of focus for the page consolidation (defragmentation) we are applying it to Istanbul, Jakarta and Kingston. So you won't see the impact on Geneva and Helsinki, but all others that are on the doc site.

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Re: Wiki Retirement Scheduled for December 10, 2017

Re: Wiki Retirement Scheduled for December 10, 2017

Re: Product Documentation

Re: Product Documentation

Re: Product Documentation