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Sai Kumar B · 02-15-2023

In OOB, we have a useful utility, GlideRecordUtil() script include to work with GlideRecords. I've found two handy functions to fetch and update the record data. populateFromGR()mergeToGR() populateFromGR(object, gr, ignoreFields) This function c...

Sai Kumar B · 07-18-2022

We can enable search configurations on Record producer(s) variables so that when users enter data into a variable, they can access related search results such as articles/catalog items. Record producer configurations are available in Service Now to ...

Sai Kumar B · 06-06-2022

In general, We set the timer to Schedule jobs in Service Now to automate manual tasks. We can also use the below API to execute the JOB from the server-side scripts.SncTriggerSynchronizer.executeNow(<Pass the JOB record object>);

Sai Kumar B · 06-06-2022

We have a global utility called GlobalServiceCatalogUtil in ServiceNow to retrieve information related to Catalog items, one of the interesting functions is getVariablesForTask It retrieves all the variables associated with SCTASK in JSON format. Han...

Sai Kumar B · 04-30-2022

We can utilize the Service catalog API to raise catalog requests from external applications when integrating third-party applications with ServiceNow. We'll need two important APIs to submit the request  > Add Item To Cart (POST) > Submit Order (POS...

Sai Kumar B · 09-01-2023

@sugand The Affected CIs tab is where you would list all the CIs that you are going to change. The Impacted services/CIs are populated with the Services that will be impacted based on the CIs you are going to change. If I could help you with my resp...

Sai Kumar B · 09-01-2023

@Pallavi65 Try the following script var grActiveTasks = new GlideRecord('sc_task'); grActiveTasks.addQuery('request_item', current.sys_id); grActiveTasks.addActiveQuery(); grActiveTasks.query(); if(grActiveTasks.next()){ answer = false; } else{...

Sai Kumar B · 09-01-2023

@Lokesh Yanati Can you try the following code? var appList = []; var app = new GlideAggregate('u_applications'); app.groupBy('u_application_name') app.query(); while(app.next()) { appList.push(app.getValue('u_application_name')); } for(var name in...

Sai Kumar B · 09-01-2023

@Amol Pawar UI policies "Applies on the Target Record" check box supports the catalog UI policy on a record created for task-extended tables only. For more information - KB0965252 If I could help you with my response you can mark it as helpful and ...

Sai Kumar B · 09-01-2023

@NatG Can you impersonate that user and check if he can see those table records?

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User Statistics

User Activity

GlideRecord utility class

Enable Record producer search configuration

Trigger schedule from Server side

Service Catalog Util

Submit catalog request using Service catalog API

Re: Looking for an explanation on Impacted Services and Affected CI

Re: Need to close RITM

Re: How to show unique records in reference variable?

Re: UI policies to populate required variables on record producer are not working on custom table le

Re: Catalog Item form fields do not bring data for dropdown selection for some impersonated users in