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Tony K · 09-16-2020

After some digging and reading the docs site, there is nothing oob that would resolve incidents that are linked to a problem which is closed/risk accepted. Why would that not be something oob? ServiceNow intended the incidents to stay open or require...

Tony K · 07-01-2020

This article is going to focus on using ServiceNow to manage the SAP Change Transport process through multiple instances. Overall the process is fairly simple and straight forward but I’ll elaborate more in the hopes that this helps someone out. We r...

Tony K · 01-09-2020

I've been testing catalog items in our dev environment all day. I had also turned on then turned off a few catalog cart properties. Anything I turned on, I turned off. I also compared our two non prod instances and all the settings are the same.What ...

Tony K · 10-23-2019

I read in the New York release notes several weeks ago that if you use SSO that you need to update multi SSO plugin. We use OKTA where I work. This is from the release notes: https://docs.servicenow.com/bundle/newyork-release-notes/page/release-note...

Tony K · 06-24-2019

I am trying to add a new change type called Expedited. I've read up and followed the instructions on the madrid docs site which are detailed and laid out well. I'm able to log a new change with the type from the interceptor, but after completing the ...

Tony K · 02-16-2024

My best piece of advice is to make sure their is buy in from management about the value and use of the CMDB. Otherwise it doesn't matter what fancy features or dashboards there are if no one uses them or sees the value. You need class owners, someone...

Tony K · 12-09-2023

You get out of it what you put into it. I'll be the first one to say it takes time and effort on your end to make it worth it. We are a small team so being able to take advantage of every offering is tough. Basically the concept is to help you grow i...

Tony K · 10-25-2023

Has ServiceNow said something that the size is an issue and you need to find a 3rd party to host them? My first thought would be to see what they say first before going through the hassle of shifting them all to a 3rd party and trying to maintain the...

Tony K · 10-25-2023

Hi Jaap, We do use remediation tasks and I think they are pretty useful. We use them for missing fields, stale, orphans and duplicates. The health jobs run each morning automatically. The tasks are then created and assigned out to the appropriate a...

Tony K · 10-25-2023

I think using sctask is pretty important. Think of someone ordering a new laptop, some new software, a mobile phone etc. all on one RITM. Then each sctask can be assigned to different groups for fulfillment. One team doesn't always fulfill every item...

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User Statistics

User Activity

Problem Risk Accepted Doesn't Resolve Incidents

Managing SAP Changes with ServiceNow

Automatic Additional Comments in Order Status Screen

New York Upgrade, OKTA and Multi SSO Plugin

New Change Type Invalid Update

Re: Progressing the CMDB

Re: Benefit of ServiceNow impact portal?

Re: Store ServiceNow attachments on 3rd Party System without losing it's relationship

Re: CMDB Remediation/Health Metric

Re: My Organization wants to just USE RITM and NOT SCTASK