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So your company has decided to invest time and resources into building a Knowledge Base using the Knowledge Management app in ServiceNow. Currently, your company has a bundle of process documents saved as Microsoft Word files. Your challenge is to tu...

At Knowledge16, I had the pleasure of holding one-on-one conversations with knowledge managers and knowledge management enthusiasts - both veteran and newbies. One of the frequent topics that came up in respect to Knowledge v3 was regarding a multipl...

We're making a change to how we're handling questions submitted through the incident form on HI for a pilot group of customers. The pilot group is made up of customers that have HI accounts that match their Community account. The details can be found...

Over the last few weeks we've been piloting a change to how users file HI Administration question incidents, we are now expanding the pilot to include Knowledge Management question incidents. In the next day or two, customers with community accounts ...

At Knowledge 15, britt.champeau put together a lab guide covering everything you need to know about moving from Knowledge Management v2 to Knowledge Management v3. I've attached a PDF of that guide. All appreciation should be targeted at her because ...